• respond to enquiries
• process event applications and bookings
• manage member accounts
• collect and record payments
• organise and administer our markets
• check required insurance and risk assessment documents
• provide important information about events
• send marketing emails where you have agreed to receive them
• maintain the security and operation of our website
• meet our legal and financial obligations

We process booking and account information because it is necessary to provide the services you have requested. We may also process information to meet legal obligations or for our legitimate business interests in safely and effectively organising our events.

Where we rely on your consent, such as for marketing emails or optional cookies, you may withdraw that consent at any time.

Mailing lists

We may operate separate mailing lists for stallholders and market visitors. 

You will only receive marketing emails where you have subscribed or otherwise agreed to receive them.

You can unsubscribe at any time using the link provided in our emails or by contacting us at info@indielanemarkets.co.uk.

Payments

Payments may be processed through a secure third party payment provider. 

Indie Lane Markets does not normally receive or store your full card details. 

The payment provider will process your information in accordance with its own privacy policy.

Sharing your information

We do not sell or rent your personal information. 

We may share information with trusted organisations that help us operate our website, process payments, manage bookings, deliver emails or run our events. Where necessary, limited information may also be shared with event venues, insurers, professional advisers or public authorities.

These organisations may only use the information for the purpose for which it was provided and must handle it securely.

How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected, or to meet legal, accounting and insurance requirements.

Member account information will normally be retained while the account remains active. Booking and payment records may be retained for up to seven years. Insurance certificates and risk assessments will be retained only for as long as reasonably necessary in connection with the relevant event and any related legal or insurance requirements.

You may ask us to close your account or delete information that we no longer need.

Keeping your information secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure. Members are responsible for keeping their login details confidential and should contact us if they believe their account has been accessed without permission.

Your rights

Under UK data protection law, you may have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information in certain circumstances
• object to or restrict how we use your information
• withdraw consent where we rely on consent
• ask for certain information to be transferred to another organisation

To exercise any of these rights, please contact us at info@indielanemarkets.co.uk.

If you are unhappy with how we use your information, please contact us first so we can try to resolve the matter. 

You may also complain to the Information Commissioner’s Office at www.ico.org.uk.

Cookies

Cookies are small files stored on your device when you visit a website. They help websites operate correctly and can provide information about how a site is used.

Our website may use:

• essential cookies needed for security, member logins, bookings and other website functions

• preference cookies that remember choices you make
• analytics cookies that help us understand how visitors use the website
• third party cookies where content or services from another provider are included

Essential cookies do not require consent because the website cannot function properly without them.

We will ask for your consent before setting any non essential cookies. You can accept or reject these cookies using the cookie controls on the website. You can also manage or delete cookies through your browser settings, although disabling essential cookies may affect website features, including the members area.

External websites

Our website may contain links to other websites, including social media pages, application forms and payment services. Those websites have their own privacy and cookies policies, and we are not responsible for how they handle your information.

Changes to this policy

We may update this policy as the website and our services develop. The latest version will always be published on this page.

Contact us

If you have any questions about this policy or how we use your information, please contact:

Indie Lane Markets
Email: info@indielanemarkets.co.uk
Website: www.indielanemarkets.co.uk